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# Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully.

## 1. Return Eligibility

You may request a return within **30 days** of receiving your order.

To be eligible for a return, the item must:

* Be unused, unworn, and in its original condition.
* Be returned in its original packaging with all accessories and tags (if applicable).
* Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

## 2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

* Customized or personalized products.
* Gift cards.
* Digital products or downloadable content.
* Final sale or clearance items.
* Personal care or hygiene products that have been opened or used.

## 3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, please contact us within **7 days** of delivery and provide:

* Your order number.
* A description of the issue.
* Clear photos or videos showing the problem.

We will review your request and offer a replacement, refund, or other appropriate solution.

## 4. Return Process

To initiate a return, please contact our customer support at:

**Email:** [[support@example.com](mailto:support@example.com)]

Please do not return any items without prior authorization.

Once your return request is approved, we will provide return instructions and the return shipping address.

## 5. Return Shipping

Unless the return is due to our error (such as a damaged, defective, or incorrect item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

## 6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within **5–10 business days**.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return is due to our error.

## 7. Exchanges

We only replace items that are defective, damaged, or incorrectly shipped.

If you need an exchange, please contact our customer support team.

## 8. Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. You may request a return after receiving the package in accordance with this policy.

## 9. Refused Deliveries

If a package is refused or returned due to an incorrect shipping address provided by the customer, refusal to pay customs duties or taxes, or failure to collect the package, the customer may be responsible for any return shipping fees, customs charges, or handling fees incurred.

## 10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

**Email:** nexwork.grok@gmail.com

**Business Hours:** Monday–Friday, 9:00 AM–5:00 PM (Local Time)

We are committed to providing prompt and fair customer service.